G.A.TEA | Ordering Instructions Thank you for your support of G.A.TEA. To ensure that every dessert is delivered in perfect condition, please carefully read the following guidelines before placing your order.
Order related specifications
1. 訂單確認：接受30天內的訂單，網頁訂單送出後，恕不接受取消、退款或更改品項。請於結帳前再次確認您的選購內容。
2. Pickup Process: Each dessert needs to be checked and carefully packaged by the staff on-site. There may be a short wait when picking up your order. Please allow sufficient time. We regret that we cannot accept urgent orders.
3. 預約取貨時間： 請於預約時段後準時抵達，建議截圖下單頁面以方便現場核對取貨時間。
4. 官方聯絡管道： 如有任何訂單問題，請統一聯繫 官方 LINE：@gatea。
※ Please do not use the website's message or order notes function to inquire about urgent matters, to avoid the system missing messages.
5. 天候因素： 若遇颱風等不可抗力因素導致新竹市宣布停班停課，工作室將暫停營業，請透過官方 LINE 聯繫更改取貨日期。
6. 不可抗力因素： 若遇特定頂級原物料短缺（如獲獎茶、特定產區香草莢）或品質未達職人標準，訂單將可能無法成立。
🎂 Dessert Enjoyment and Preservation
1. Please return refrigerated desserts to the refrigerator within 30 minutes of pickup. If the distance is far, it is recommended to bring your own insulated bag.
2. Enjoy immediately: For items such as Santoro Black that require a high degree of crispness, please consume them on the same day you order them.
3. Customization Requirements: For special specifications or bulk orders, please inquire in advance via our official LINE account.
📦 Pickup and Delivery Instructions
On-time pickup: To ensure the freshness of desserts, all products are made according to the scheduled time. Please do not arrive early, and we do not accept on-time changes.
On-site verification: Please provide the following information upon collection and confirm the dessert's condition and accessories on-site before leaving:
1. Name of the person who placed the order
2. Last three digits of the phone number
3. Items and Dimensions
Collection by proxy or courier: If someone other than the person collecting the item or if a courier service is scheduled to collect it on their behalf (we strongly recommend scheduling car delivery to reduce the risk of damage), please be sure to provide the verification documents to the person collecting the item on your behalf.
If you do not pick up your order before closing time (7:00 PM) on the day of pickup, it will be considered as a waiver of your right to collect it, and no refund will be issued.
地址：新竹市香山區大湖路71巷3弄123號
Shipping related:
低溫配送： 滿4000免運，宅配過程存在一定風險，收件後請立即開箱檢查。
甜點運送具高度風險，產品離開工作室後之保存與運送過程（包含自行攜帶、委託他人代領或第三方配送）所產生之任何碰撞、傾斜、損毀或外觀變形，圓座茶韻 G.A.TEA 恕不負責。※